The EFQM model with its criteria helps to improve the Phone number list situation of an organization. These acronyms refer to the European Model of Business Excellence, which is a unique tool, in constant evolution, based on the self-assessment of companies, through their quality management system. This allows organizations to face changes, increase performance and adapt to the hazards that the future brings. What are the criteria of the EFQM model? This model increases the efficiency and effectiveness of European companies through continuous quality improvement. For this, the model is divided into two parts. The first consists of business excellence criteria, which cover all areas of a Phone number list company, and the second provides rules to assess whether the excellence criteria of the first part are being met. Thus, these criteria are divided, in turn, into two large groups: agents and results. These two points are key to increase and underpin improvements in excellence and quality of business management. Nothing better than seeing both groups separately to get to know them better.
EFQM Model Agents Agents consist of five concepts that Phone number list underpin all actions to be taken. In short, they are a key aspect of an organization's management system and the cause of improved results: Leadership : it is the main factor on which the quality of the company depends. Leaders develop with their vision the values that will bring success through the implementation of certain actions and behaviors. Plus, they keep them in the long run. Strategy – This is how the organization achieves its goals. Thanks to it, plans, concrete tactics, policies are Phone number list established and, in addition, it also establishes the key processes to guarantee success. People : refers to everything that has to do with human resource management. In this section, the company looks for ways to take advantage of and develop the potential of its employees. Alliances and resources : this factor points to how the company manages its external relations and internal resources to focus them on achieving the set strategy. Processes : it is the main support of the strategy, since they specify the actions that must be taken and how to follow them to know its operation in detail.
Results of the EFQM Model The results are the consequence of the development of the relationships established with the agents. Thus, some result criteria are generated, which must be known in order to Phone number list check the progress of the plans aimed at excellence. There are four in total: 1. On clients These are the results that judge the quality of the services or products offered to customers. In this way, it is possible to know the successes of the organization at a commercial level. 2. In society They refer to the successes achieved by the organization at a social level, both locally and regionally, nationally and internationally. 3. In people It shows the advances of the personnel that make up the Phone number list company and the relationship established between them. 4. Key results They mark the company's successes in following planned performance. The final objective is to achieve excellence, but without neglecting the economic benefit, the viability of the activity carried out and the satisfaction of the interest groups related to the activity of the organization. In short , the EFQM model and its criteria are these. However, it must be clear that this model is constantly being adapted and improved. A new updated version is expected to be published by 2020, which will focus on the culture of improvement, effective transformation and a change in the management model.